IF A CUSTOMER RETURNS GOODS AFTER PURCHASING AND ONE TAKES THEM BACK, IT IS A MEANS OF SINS BEING FORGIVEN
Translation: It is reported from Hadhrat Abu Hurairah رضي الله عنه that Nabi-e-Kareem صَلَّى اللَّهُ عَلَيْهِ وَسَلَّمَم said, “If someone takes back an item bought by a Muslim, Allaah تعالى will forgive his sins tomorrow on the Day of Qiyamah.”
BENEFIT: It happens at times that a person buys an item in haste or fervour and later wants to return it because he realizes he does not actually need the item which he bought on impulse or he needs the money for something else. Therefore, if the purchased item is in its original condition and no fault or shortcoming is attached to it, one should accept the return, for there is great reward in doing so. It is the practice of non Muslims not to accept returns on goods bought.
Therefore O traders, if the goods purchased are in a sound condition, accept the return and give the buyer back his money, for this will be a means of wiping out your sins tomorrow on the Day of Qiyamah.
DO NOT HANG NOTICES SAYING “NO RETURNS ACCEPTED” NOR SAY THIS TO CUSTOMERS
Translation: It is reported from Hadhrat Abu Shurayh رضي الله عنه that Nabi-e-Kareem صَلَّى اللَّهُ عَلَيْهِ وَسَلَّمَم said, “One who takes back something bought by his brother, Allaah تعالى will take back or forgive his sins tomorrow on the Day of Qiyamah.”
Therefore O traders and shopkeepers, do say that we do not accept any returns on goods sold to a customer nor have this written and hung in your shop, for this is not approved of in our Shariah.
BY FULFILLING THE NEEDS OF A MUSLIM BROTHER, ONE RECEIVES THE REWARD OF HAJ AND UMRAH